Let’s put the “customer” in customer experience… and at the heart of your business!
Acura’s commercial, The Test, ends with: “When you don’t think of them as dummies, something amazing happens.”
Sadly, this is how many companies think of their customers – as dummies, as account numbers, or worse, not at all.
Putting the “customer” in the customer experience means that you’re thinking about the humans in front of you, listening to them, understanding them, designing the experience for them. And it’s a reminder that without customers, you have no business.
CONSULTING
Hands-on
Virtual or in person
Leadership commitment and alignment
Customer-centric culture
Customer understanding
Employee experience
Governance
WORKSHOPS
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Journey mapping
Service blueprinting
Touchpoint mapping
Feedback mapping
Root cause analysis
Governance
THOUGHT LEADERSHIP
Influencer services
Articles/blogs
Interviews/podcasts
eBooks
Whitepapers
Guides
Ghostwriting
CX classes
SPEAKING
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Keynote speaker
Webinars
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Panel moderator
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Podcast guest
Talk show host
Learn More…
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