I’ve listed below my top five blog posts for the month of January based on views and tweets. Thank you so much for taking the time to stop by, read what I write, and share with your friends and followers.

1. Key Components of a VOC Initiative – Links to 5-Part Series
2. 22 Tips for Proper Survey Design
3. Creating a Service Culture
4. A Comparison of Successful vs. Failed VOC Initiatives
5. Key Components of a VOC Initiative – Part 1 (Setting the Stage)

If you have thoughts for other topics you’d like me to write about, please leave a comment below. Stay tuned for more exciting topics in February!