CX Journey turns 2!

This month marks two years that I’ve been blogging at CX Journey. It’s been an amazing journey so far! I started the blog as a way to share what I’ve learned over the last 20+ years, and I can honestly say that, through this process over the last two years, I’ve learned so much more.

I’ve met some great people and made some new friends, and I’m looking forward to meeting and learning from more brilliant customer experience professionals.

To mark my two-year anniversary, I’m rolling out the site with an official logo and a new URL ( All of the old links still work, and you can still access the blog via I just thought it was time for the blog to “grow up” a little. (I’ve backordered, so I’ll hopefully have that as my own in a few months, too.)

To help me ring in Year 3, I’ll have guest posts this month by Stan Phelps, Sarah Simon, and Jeannie Walters.

Thank you all for your support and for reading my blog. I’m looking forward to continuing the journey and to celebrating future mile markers with you!

It is good to have an end to journey toward, but it is the journey that matters in the end. -Hemingway