It’s that time of the year again! Time to celebrate CX Day!
As a member of CXPA (Customer Experience Professionals Association) and a team member of the CXPA SoCal Local Networking Events committee, I am actively involved in the organization and all it has to offer. If you’re a customer experience professional and not yet a member, you should check it out.
In the meantime, I wanted to share some details about CX Day, which occurs on the first Tuesday of October every year.
First, what is CX Day? It’s a celebration of customer experience professionals, those folks who work tirelessly to design and deliver a great customer experience to their customers. This day is meant to not only highlight the profession but also to continue to raise awareness of the importance of the customer experience.
Second, what happens on CX Day? A lot! Let me run down the list real quick.
- 20+ Local Networking Events around the globe
- Hundreds of company celebrations
- Four Google+ Hangouts
- Two Twitter chats
- One webinar with Steve Cannon, President & CEO of Mercedes-Benz USA
- CX Impact Awards that recognize individuals who exemplify excellent customer experience
I’m excited to be a part of this special day. I’ll be hosting two of the Google+ Hangouts. Like last year, I’ll be kicking off CX Day with the first Hangout, which takes place Monday, October 6, at 3:30pm PDT for the start of Australia’s CX Day. And I’ll help close out the online portion of CX Day celebrations by hosting the West Coast Hangout at 4:30pm PDT on October 7.
In between all of that, I’ll be with my Local Networking Events team at Activision in El Segundo, hosting our CX Day event. If you’re in Southern California, please join us for a great event.
If your company is celebrating, share what you’re doing in the comments below. I look forward to hearing about your celebrations and seeing you either online or in person!
You are serving a customer, not a life sentence. Learn how to enjoy your work. -Laurie McIntosh