Image courtesy of GMC Software

We can all use a little help when it comes to customer experience transformation initiatives.

And that’s the reason GMC Software is planning for an exciting virtual event on February 7, 2017, dubbed CX Transformation Day. I’m happy to partner once again with GMC to co-keynote this event with their VP of Product, Scott Draeger. The title of our virtual presentation is CX Transformation: What Does It All Mean? We’ll be talking about the importance of a CX transformation, who benefits, and why.

The event begins at 9am ET and runs through 2pm ET. It will be seven hours packed full of content about various components of this critical business imperative: transforming the customer experience. There will also be networking opportunities and live Q&A sessions with the presenters to help you better position your organization for customer experience excellence. Speakers include:

  • Ryan Hart, Principal Analyst Serving CX Professionals at Forrester Research, will talk about anticipatory customer experience
  • Kaspar Roos, founder of Aspire Customer Communications Services and former Global Director at InfoTrends, will talk about the impact and importance of customer communications management
  • Mukul Ahuja, Senior Manager, Monitor Deloitte, will cover the next wave of digital disruptors in the financial services space
  • Ericson Chan, Ping An Group, China, will talk about innovations in the mobile banking arena
  • and more…

 If you haven’t registered yet, please take a moment to do so. If you’re not able to attend, you’ll still want to register: GMC Software will email you a link to the recorded sessions after the event ends.

Innovation needs to be part of your culture. Customers are transforming faster than we are, and if we don’t catch up, we’re in trouble. -Ian Schafer