Today is my Day One.

Back in 2011, I started blogging at CX Journey when I was between gigs. I wanted to build my personal brand, and I felt like I had a lot in my head to share with others after (at that time) a 20-year career in this CX space.

Those first months of writing were pretty interesting. If you ever plan to start blogging, do not – let me repeat – do not watch the site stats. They can be very depressing!

I could only dream of what happened, though! People read what I wrote. And they actually liked it! I started getting accolades and recognition. And I met new people. And clients. And event organizers. And lots of amazing customer experience professionals. (I look forward to meeting and working with many more!)

It has been quite the journey. And it has only just begun.

Today is my Day One.

What is Day One? It’s the first day or the very beginning of something.

Enough “One day… .” It’s time to jump in with both feet!

And, so I have.

Yesterday was what I hope is the last day I ever work in the corporate world – at least in someone else’s corporate world. Today, I am officially launching my own corporation: CX Journey Inc. I’ll be expanding on the work that I’ve been doing and will be focused on helping clients ground and frame their customer experience strategies in/through customer understanding.

The month of May is already shaping up to be a busy one, but over the next few weeks I’ll be updating this site to reflect the various services I’ll be offering. And, yes, journey mapping is, and will continue to be, one of those offerings.

Thank you to everyone who has been on this journey with me over the last several years. I hope you’ll continue to travel with me for years to come. I’m grateful for all of you!

Not all those who wander are lost. -J.R.R. Tolkien