I’ve written many times about the importance of the employee experience, both on its own and in connection with the customer experience. We cannot talk about (and do something about) the employee experience enough these days. It’s a mess. (Consider this: if employees are pushing to unionize so that they can be heard and feel “cared for,” then we’ve got a problem.)
Here are some of the posts I’m talking about:
- Employee Understanding For a Better Employee Experience
- Do Leaders Make the Employee Experience – Customer Experience Connection?
- CX in 2022: Employee Experience is the Biggest Hurdle, and Getting Leadership Commitment is Key
- Employee Experience Drives the Customer Experience: But It’s Not Just About the Frontline
- Employee Experience: 8 Ways Leaders Must Lead Differently
- Employee Experience – Good for Employees, Good for Business
- The Business Case For a Great Employee Experience
- And more…
One of the necessary and critical components of a great employee experience is leadership – especially, leadership who cares about employees. If leaders don’t care about employees, then why should employees care about the business? Imagine the employee experience if that was the case, if leaders cared about employees, their families, and their well-being! And measured success by how they touched their employees’ lives! A little humanity and humaneness would go a long way.
In this video clip of a talk by Simon Sinek, he tells a great story about an employee named Noah and the importance and impact of leaders who care. Talk about a tale of two very different employee experiences!
That’s a powerful example – and a stark contrast in the experience – when leaders truly care about their employees. It’s not just lip service; they actually care.
Are you seeing this type of behavior from your leadership team? Are you a leader displaying this type of behavior and truly caring for your employees? If the answer to these questions is, “No,” then it’s time to rethink this whole thing. It’s time to shift how you lead!
The leaders who get the most out of their people are the leaders who care most about their people. ~ Simon Sinek
Annette Franz is an internationally recognized customer experience thought leader, coach, speaker, and author. In 2019, she published her first book, Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business); it’s available on Amazon in both paperback and Kindle formats. In 2022, she published her second book, Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business (Advantage|ForbesBooks), which is now available to purchase on Amazon, Books A Million!, Target, Barnes & Noble, and thousands of other outlets around the world! Sign up for our newsletter for updates, insights, and other great content that you can use to up your CX game.
Image courtesy of Pixabay.