by Annette Franz | Oct 8, 2025 | candidate experience, employee experience, employee understanding, Uncategorized
Let’s be honest: the candidate experience today is a mess. Applying for a job is a frustrating, dehumanizing exercise that leaves talented people walking away with a worse opinion of the brand than when they started. This isn’t just an HR issue. It’s a business risk....
by Annette Franz | Dec 2, 2020 | candidate experience, employee expectations, employee experience, Uncategorized
Do you consider the candidate experience to be part of the employee experience? If not, you should. The employee experience begins well before the employee gets her badge and goes through orientation. The employee experience lifecycle is a long one, running through...
by Annette Franz | Aug 8, 2017 | candidate experience, customer experience, employee experience
Image courtesy of PixabayI originally wrote today’s post for Clicktools. It appeared on their blog on December 30, 2016. How well have you thought out your candidate experience? Is it designed to attract or to frustrate? Do your candidates sing your praises, or...
by Annette Franz | Jun 4, 2025 | culture, employee engagement, employee expectations, employee experience, employee feedback, employee understanding, leadership, Uncategorized, voice of employee
Last year I wrote a wildly popular article about Debunking Your Biggest Customer Experience Misconceptions. Since then, as you know, I’ve written a book titled Employee Understanding: A Three-Pillar Framework for Designing a Great Experience and Driving Business...
by Annette Franz | Mar 9, 2022 | customer experience, employee engagement, employee experience, leadership, Uncategorized
Do you think the leaders in your organization understand (or care about) the connection between the employee experience and the customer experience? To answer that question, I’ll just say, “No.” Well, not all of them, anyways. I’ve been in...
