by Annette Franz | Jul 30, 2025 | culture, customer experience, customer-centric culture, employee experience, leadership, people-centric, Uncategorized
Most leaders say customer experience is a priority. Far fewer connect the dots between what customers experience on the outside and what employees experience on the inside. But here’s the truth: You can’t fix what’s happening on the outside if you don’t fix what’s...
by Annette Franz | Jul 9, 2025 | CEO, commitment, culture, employee engagement, employee experience, employee retention, executives, leadership, Uncategorized
Employee Experience is a business imperative, not an HR project. For too long, employee experience (EX) has been treated as a peripheral concern: an HR project, a culture initiative, or a morale booster. That mindset is not only outdated – it’s expensive. In...
by Annette Franz | Jul 2, 2025 | culture, employee engagement, employee experience, employee retention, employee understanding, human resources, leadership, people-centric, Uncategorized
Despite increasing investment in employee engagement tools, surveys, and HR tech – and more executive pledges to make it a priority – employee experience (EX) remains inconsistent, fragmented, and often misaligned with business outcomes. The root issue?...
by Annette Franz | Jun 4, 2025 | culture, employee engagement, employee expectations, employee experience, employee feedback, employee understanding, leadership, Uncategorized, voice of employee
Last year I wrote a wildly popular article about Debunking Your Biggest Customer Experience Misconceptions. Since then, as you know, I’ve written a book titled Employee Understanding: A Three-Pillar Framework for Designing a Great Experience and Driving Business...
by Annette Franz | Feb 26, 2025 | culture, employee experience, people-centric, Uncategorized, workplace
Businesses are increasingly recognizing that a great employee experience (EX) is a critical driver of productivity, engagement, and retention; however, designing a great employee experience doesn’t begin with tools, perks, or policies (as is often the case or...
