by Annette Franz | Jun 25, 2025 | culture, employee engagement, employee expectations, employee experience, employee feedback, employee loyalty, employee retention, employee satisfaction, employee understanding, leadership, Uncategorized
Almost 10 years ago, I wrote an article about why employee retention is such a challenge. Things haven’t changed much. At the time, I basically said: How can employers ensure that employees will stay? There are a few ways, but they all fall under one large...
by Annette Franz | Aug 23, 2016 | employee experience, employee retention, leadership
Image courtesy of PixabayI originally wrote today’s post for Intradiem. It was published on their blog on February 23, 2016.The phrase “employee retention” sends shivers down the spines of some folks.And it ought to. Employee turnover is expensive to...
by Annette Franz | Jan 31, 2024 | employee engagement, employee expectations, employee experience, employee feedback, leadership, Uncategorized
Employee experience. Employee engagement. Employee retention. Candidate experience. I’ve written many times about those topics in the past. Your employees should be your top priority, your hottest topic – right now. (Actually, always. Employees should...
by Annette Franz | Jul 30, 2025 | culture, customer experience, customer-centric culture, employee experience, leadership, people-centric, Uncategorized
Most leaders say customer experience is a priority. Far fewer connect the dots between what customers experience on the outside and what employees experience on the inside. But here’s the truth: You can’t fix what’s happening on the outside if you don’t fix what’s...
by Annette Franz | Jul 9, 2025 | CEO, commitment, culture, employee engagement, employee experience, employee retention, executives, leadership, Uncategorized
Employee Experience is a business imperative, not an HR project. For too long, employee experience (EX) has been treated as a peripheral concern: an HR project, a culture initiative, or a morale booster. That mindset is not only outdated – it’s expensive. In...
