by Annette Franz | Jun 10, 2014 | customer experience, employee engagement, employee experience
What does “employees more first” really mean? A while back, I wrote a post called Putting Employees More First. It’s based on the well-publicized quote from Hal Rosenbluth, where he states, “… if you genuinely want to put customers first,...
by Annette Franz | Mar 12, 2013 | communication, culture, employee engagement, employee experience, leadership
Today’s post was originally published on January 29, 2013, on Employee Happiness Tips Tricks & Tools, a site where you can find state-of-the-art real-life ideas for boosting employee happiness. I’ve made only slight modifications. There is a clear...
by Annette Franz | Jun 24, 2026 | culture, first principles thinking, golden thread, outcome tracing, outcomes, Uncategorized
Most organizations solve problems by analogy, as Elon Musk and others would say. Here’s what that looks like: outcomes go sideways so someone benchmarks a competitor, imports a “best practice,” or hires a consultant to install a framework that worked somewhere...
by Annette Franz | Jun 17, 2026 | culture, employee experience, golden thread, leadership, transformation, Uncategorized
Which comes first, mindset or behavior? Leaders have been asking this question for decades (well, I know I have), and most of them have been answering it wrong. The common assumption is that behavior is the practical entry point, one that is visible, measurable, and...
by Annette Franz | Mar 25, 2026 | culture, employee experience, employees, leadership, people-centric, Uncategorized
I recently poked around LinkedIn job postings – forever curious about what roles are being filled, titles, and requirements. One caught my eye: a VP of People. “Yay!” I thought. “This is the role that should champion culture, employees, and the employee...
