by Annette Franz | Dec 23, 2020 | core values, customer experience, trust, Uncategorized
How do you define customer trust? How do your customers define trust as it relates to your brand? I’ve written about trust a lot – oftentimes with regard to the employee experience and your culture. Occasionally I’ve written about trust and the...
by Annette Franz | Sep 9, 2014 | employee engagement, employee experience, leadership, trust
Image courtesy of PixabayHow is low trust impacting your organization? Your business results? I’ve written about trust at least a dozen times in the past. In response to my recent post, A Culture of Distrust, Richard Fagerlin reached out to me about his book...
by Annette Franz | May 13, 2014 | culture, employee engagement, employee experience, leadership, trust
Image courtesy of PixabayWhat does a culture of distrust look like?I’ve written a lot about trust in my blog over the last several years, much of it devoted to how it relates to the customer experience and customer relationships; there have been a few posts...
by Annette Franz | Mar 19, 2013 | customer experience, leadership, transparency, trust
Image courtesy of PixabayTrust in business is an important concept. I’ve written about it a few times in the past, so imagine my curiosity when Forbes published their list of America’s 100 Most Trustworthy Companies yesterday. Apparently this...
by Annette Franz | Feb 16, 2012 | brand, brand promise, customer experience, loyalty, trust
I’ve written previously about what a powerful quality trust is. Trust is an essential part of the relationship between a company and its customers and, ultimately, of the customer experience. I’ve also written about the linkage between the brand promise...
