image

BLOG

Punk CX Says, "Not All Friction Is Bad"

Punk CX Says, "Not All Friction Is Bad"

Today I'm pleased to share a guest post by Adrian Swinscoe. I believe that the customer experience (CX) space is becoming like prog rock in the 1970s, i.e., overly technical, too elaborate and complicated, inwardly focused, a little exclusive, and in danger of...

GET NEW BLOG POSTS IN YOUR INBOX EVERY WEEK!

Archives