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How to Take Action on Your Customer Feedback

How to Take Action on Your Customer Feedback

Listening (to customers) is one of the most powerful tools in your toolbox. You learn about the customer, about her expectations, about how well you’re performing against her expectations, about how your products and services help her solve her problems, and more. But the action part is where a lot of brands fall down. Read on to find out how you can get actionable feedback – and then use it to make real changes!

Building Your Multi-Faceted, Multi-Skilled CX Team

Building Your Multi-Faceted, Multi-Skilled CX Team

Building a customer experience team requires knowing what that team will do and what skills you’ll need to do those things. Seems simple enough, and yet it’s challenging to build said team because oftentimes companies don’t have the funds or don’t want to add headcount to their rosters. Think outside of the box. Think skills!

8 Tips to Create a Great Candidate Experience

8 Tips to Create a Great Candidate Experience

Do you consider the candidate experience to be part of the employee experience? If not, you should. The employee experience begins well before the employee gets her badge and goes through orientation. The employee experience lifecycle is a long one, running through similar stages as the customer experience lifecycle. In this article, find eight tips to create a great first impression with your candidates.

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