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Reducing Customer – and Employee – Effort with Automation

Reducing Customer – and Employee – Effort with Automation

I’m excited to be a keynote speaker at CCW Nashville in January. As part of our partnership, I am sharing some of the content created by my fellow event speakers and offered on the CCW website. If you’re planning to attend, I’ve also included my code for a 20% discount!

Not Your Father’s Comcast

Not Your Father’s Comcast

I was invited to participate in Comcast’s CX Innovation Day on Monday, November 4. The event’s purpose was to put a spotlight on CX innovation, specifically at Comcast. Comcast is doing some great things! They are not the same company that you remember from 5+ years ago. If Comcast can reinvent itself, you and your business can, too!

What Exactly is Employee Experience?

What Exactly is Employee Experience?

What exactly is employee experience? And why is it important? I define it and share some stats on why it’s so important to put your employees more first!

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