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Activate Change with Core Values

Activate Change with Core Values

Remember, you get the culture that you design or create – and/or the culture you allow. Core values are at the root of the culture you design; they support and facilitate the culture and the business model you desire, and they support the vision you have for the business, for your employees and their experience, and for your customers and their experience.

CX Journey™ Musings: The New Purpose of a Business – One Year Later

CX Journey™ Musings: The New Purpose of a Business – One Year Later

Last week we hit the one-year anniversary of Business Roundtable’s new purpose of a business statement in which they declared that “companies should serve not only their shareholders, but also deliver value to their customers, invest in employees, deal fairly with suppliers, and support the communities in which they operate.” How did they do since signing this statement?

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