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Proactive or Reactive CX? CX Strategy and Skills “Then” vs. Now

Proactive or Reactive CX? CX Strategy and Skills “Then” vs. Now

In this week’s guest post, we continue the series where five customer experience industry veterans share their experiences from previous crises to help get through the current crisis. This post was written by Stephanie Thum, CCXP – with contributions from Jeannie Walters, CCXP; Karyn Furstman, CCXP; Ingrid Lindberg; and yours truly.

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