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Prioritization and Decision-Making Tools: The Eisenhower Matrix

Prioritization and Decision-Making Tools: The Eisenhower Matrix

Tools to be more efficient and effective with our time and our efforts are priceless! In today’s post, I take a look at the Eisenhower Matrix, a time-management tool to help you both prioritize and make decisions about the work that needs to be done. This matrix can be used in your personal life and in your professional life.

Customer-Centricity: Principles, Practices, and Outcomes

Customer-Centricity: Principles, Practices, and Outcomes

Customer-centricity is an often misused term, but it actually has a pretty straightforward definition: put the customer at the center of all the business does. You’ve got to first know and embrace the principles and the practices of customer-centricity, and you’ve got to ensure that they remain aligned to achieve the desired outcomes of designing such an organization. In this post, I outline the eight principles of a customer-centric culture.

Activate Change with Core Values

Activate Change with Core Values

Remember, you get the culture that you design or create – and/or the culture you allow. Core values are at the root of the culture you design; they support and facilitate the culture and the business model you desire, and they support the vision you have for the business, for your employees and their experience, and for your customers and their experience.

CX Journey™ Musings: The New Purpose of a Business – One Year Later

CX Journey™ Musings: The New Purpose of a Business – One Year Later

Last week we hit the one-year anniversary of Business Roundtable’s new purpose of a business statement in which they declared that “companies should serve not only their shareholders, but also deliver value to their customers, invest in employees, deal fairly with suppliers, and support the communities in which they operate.” How did they do since signing this statement?

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