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Customer Experience: Communication in Times of Uncertainty (and Beyond)

Customer Experience: Communication in Times of Uncertainty (and Beyond)

Communication is one of the most important things to get right – always, crisis or not. I often say that communications are the most-overlooked parts of the customer experience and employee experience. That needs to change. Communications must be open, candid, transparent, timely, relevant, personalized, and consistent.

10 Ways to Create a Sustainable Business Model Your Customers Will Want to Support

10 Ways to Create a Sustainable Business Model Your Customers Will Want to Support

I’m pleased to share another guest post by Lexie Lu of Design Roast. More than 90% of sustainably marketed products have outpaced sales growth in their respective categories between 2013 and 2018. On average, these products grow 5.6 times faster than conventionally...

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