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CX Journey™ Musings: Is Your Customer Experience Crisis Ready?

CX Journey™ Musings: Is Your Customer Experience Crisis Ready?

In today’s post, I share another lesson that brands are learning or should be learning about during this crisis: that if the customer is at the heart of your business, that if you’ve designed and are living a customer-centric culture, today’s customer experience should be no different to execute on than last year’s experience was.

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