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CX in 2022: Employee Experience is the  Biggest Hurdle, and Getting Leadership Commitment is Key

CX in 2022: Employee Experience is the Biggest Hurdle, and Getting Leadership Commitment is Key

Customer expectations were already changing before COVID-19, but the pandemic has amplified them and accelerated new expectations. These changes drove GetFeedback, the agile customer experience (CX) management solution by Momentive, to conduct research among 2,200 CX professionals worldwide. ow exactly has the industry evolved? And how can CX leaders navigate this new terrain to reach new heights? The 2022 State of CX Report presents these findings. 

Making Common Sense Common Practice in Leadership and Life

Making Common Sense Common Practice in Leadership and Life

The title of this blog post is the title of one of the last chapters in Randy Conley’s and Ken Blanchard’s new book, published this week and available on Amazon: Simple Truths of Leadership: 52 Ways to Be a Servant Leader and Build Trust. It summarizes nicely what the book ultimately does: make common sense common practice. In this post, I share six of those truths.

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