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Is It Challenging to Build and Sustain a Customer-Centric Culture?

Is It Challenging to Build and Sustain a Customer-Centric Culture?

Customer-centricity provides a competitive advantage for the business, both from an employee and a customer perspective. Who wouldn’t want to work for – or buy from – a company that cares about people? But some have poked holes in creating this type of organization, saying it’s challenging to build and to sustain. Is it?

If You Want to WOW Someone, Do Something Unexpected

If You Want to WOW Someone, Do Something Unexpected

If you want to WOW someone, do something unexpected rather than ordinary. After all, you’d never get excited for receiving a paycheck for the correct amount. You assume it’ll be right. The same holds true for other areas of your life.

If you want to cut through the clutter, make a big splash, or leave a lasting impression, you can’t just do something humdrum, routine, or one-size-fits-all — your deed must be unique, unanticipated, and noteworthy.

You’ll never excite someone by doing something unexciti

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