by Annette Franz | May 28, 2020 | agile, change, customer experience, listen, listening, proactive, Uncategorized
In this week’s guest post, we continue the series with five customer experience industry veterans sharing their experiences from previous crises to help get through the current crisis. This post was written by Stephanie Thum, CCXP – with contributions from...
by Annette Franz | Jun 25, 2019 | agile, analytics, data, insights
Today I’m pleased to share another guest post by Paul Laughlin. This post originally appeared on Paul’s site on March 9, 2019. This is the second in two-part series from Paul about agile working. Find the first post in the series here. In my first post on...
by Annette Franz | Jun 20, 2019 | agile, analytics, culture, data, insights
Today I’m pleased to share a guest post by Paul Laughlin. This post originally appeared on Paul’s site on February 21, 2019. The term Agile working is being used within more and more businesses. Although loosely defined, it generally refers to a more...
by Annette Franz | Aug 11, 2016 | agile, customer experience, customer service, lean management, systems thinking
Today I’m pleased to share a guest post by Ben Motteram, aka CXpert. His post includes an interview with Olivia McMillan of REA Group. CX Journey delved into the concept of lean management a few weeks ago. At its core, lean management is about maximising...
