by Annette Franz | Dec 24, 2013 | apology, communication, customer effort, customer experience, customer service, service recovery
Are you one of the 40 million people affected by the recent Target data hack? If so, then you know exactly what I mean when I say that Target failed with its post-incidence communication. On December 19, the world found out through the media that hackers had...
by Annette Franz | Oct 16, 2012 | apology, customer experience, customer service
I’m so excited! This is the 100th post that I’ve personally written for my site. (I’ve had a few guest posts sprinkled in between and have several more on the way.) Thank you so much for taking the time to read what I write and to share my...
