by Annette Franz | Feb 4, 2012 | black belt, customer experience, customer service, customer-centric culture, leadership
My sons are 7 and 10 and have their Brown Sr. belts in Taekwondo. They are members of the Black Belt Club, which means they show a Black Belt attitude, and attend classes two times a week. As I sit and listen to their Master Instructor talk about the principles...
