by Annette Franz | Jan 16, 2019 | CCXP, customer experience, CXPA
Image courtesy of CXPAAre you looking to earn your CCXP this year?I get a lot of questions every week from customer experience professionals who are interested in taking the CCXP exam but aren’t sure how to prepare for it. There’s a website for the exam...
by Annette Franz | May 3, 2016 | CCXP, commitment, customer experience, customer experience design, CX strategy, CXPA, metrics, voice of customer
Image courtesy of ccxp.orgI originally wrote today’s post for HappyOrNot. This is a modified version of that post, which appeared on their blog on March 30, 2016. The Customer Experience Professionals Association (CXPA) was established in 2011 to support...
