by Annette Franz | Aug 25, 2021 | change, change fatigue, change management, customer experience, employee experience, leadership, Uncategorized
The following is a modified excerpt from my book, Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business), available now on Amazon in paperback and Kindle formats. Transforming your business to one that puts...
by Annette Franz | Apr 7, 2021 | change, change fatigue, change management, excuses, leadership, Uncategorized
Change is hard. We know that. But it’s even harder when we hear nothing but excuses for why something can’t be done or why it shouldn’t change. There’s a real irony to that statement because the excuses haven’t changed, either! I found...
by Annette Franz | Nov 29, 2017 | change, change fatigue, change management, customer experience, employee experience
Image courtesy of PixabayAre your employees suffering from change fatigue?Not familiar with the term “change fatigue?” I suppose that’s probably a good thing!Maybe it’s happening, but you’re just not aware of it? What is change...
