by Annette Franz | Dec 6, 2017 | collaboration, culture, employee experience, leadership, silos, teamwork
Image courtesy of PixabayDoes your company suffer from the “not my job (NMJ) syndrome?” When was the last time you heard someone being asked to do some task that wasn’t outlined in their job description, only to respond with, “That’s not...
by Annette Franz | Sep 21, 2012 | collaboration, customer experience, employee experience, habits, product design
Earlier this week, I wrote the first part of this two-part series that covers my take on Dr. Stephen Covey’s 8 Habits and how they can be applied to the customer experience discipline. I covered the first four habits in that post; today I’ll start with...
