by Annette Franz | May 29, 2019 | core values, culture, customer experience, employee experience, leadership, mission, purpose, servant leadership, truly human leadership, vision
This is a modified version of a post I originally wrote for CallidusCloud. It appeared on their blog on June 14, 2018. If you want to move beyond cosmetic changes and lip service to real changes in both the employee experience and the customer experience, the first...
by Annette Franz | Mar 28, 2019 | core values, culture, employee experience, leadership, workplace
Image courtesy of Pixabay Do employees believe in the core values? Do they even know their company’s core values? Core values are the fundamental beliefs of an organization; they guide executives and employees in identifying which behaviors and actions are...
by Annette Franz | Dec 11, 2018 | core values, culture, employee experience, leadership, workplace
Image courtesy of PixabayWhat’s in your library?I still love to hold and read physical books (as opposed to audible, Kindle, etc.). I don’t know how many books I added to my library this year, but it was a lot. I thought I’d share some good ones that...
by Annette Franz | Nov 8, 2018 | core values, culture, customer experience, employee experience, leadership
Image courtesy of WorthixThere should be no doubt: companies must recognize that employees come first. Not at the expense of customer experience or anything else, but in the scheme of things, without a great employee experience first, the customer experience will...
by Annette Franz | Jul 18, 2018 | core values, culture, leadership
Image courtesy of PixabayIs there a linkage between corporate culture and the bottom line?In a nutshell… yes. Corporate culture is linked to so many business decisions and business outcomes. You might be surprised!Today’s post is a follow-on to last...
by Annette Franz | May 2, 2018 | core values, culture, customer experience, CX strategy, employee experience, innovation, leadership
Image courtesy of PixabayHave you seen Jeff Bezos’ annual shareholder letter for 2018? Within the last few weeks, Bezos released his 20th annual shareholder letter. Each year the letter is filled with strategy lessons about customer experience, employee...
