by Annette Franz | Sep 30, 2020 | culture, customer experience, customer-centric, customer-centric culture, employee experience, Uncategorized
I originally published today’s post on Forbes. This is a modified version of the post that appeared on their site on February 18, 2020. Customer-centricity is an often misused term, but it actually has a pretty straightforward definition: put the customer at the...
by Annette Franz | Sep 23, 2020 | culture, customer experience, customer-centric culture, Uncategorized
Ruth Bader Ginsburg: “A court ought not be affected by the weather of the day, but will be by the climate of the era.”Martin Ginsburg: “The law is never finished. It is a work in progress, and ever will be.” (On the Basis of Sex, 2018) Just like your customer...
by Annette Franz | Sep 16, 2020 | career, core values, culture, employee experience, Uncategorized, workplace
Culture fit is an interesting topic. Some revere it, while others revile it. (OK, maybe not that extreme… but wasn’t that fun to say/read?!) About a year ago, I wrote about hiring for culture fit because around that time I was seeing more and more revile...
by Annette Franz | Sep 2, 2020 | core values, culture, customer-centric culture, employee experience, leadership, Uncategorized, values, workplace
I recently read a Recruiterbox article that stated: “Culture can either immunize or infect a company. Good culture can revitalize and motivate. Negative culture increases employee absences and turnover while decreasing their overall productivity while at work....
by Annette Franz | Jul 15, 2020 | core values, culture, culture change, customer-centric culture, Uncategorized, workplace
I originally published today’s post on Forbes. It appeared on their site on November 18, 2019. I’ve made some additions and edits since writing the original, so this is a slightly modified version of that post. Whether your business is large, medium, or...
by Annette Franz | Jun 17, 2020 | business, corporate social responsibility, culture, customer experience, customer-centric culture, Uncategorized
I’m pleased to share another guest post by Lexie Lu of Design Roast. More than 90% of sustainably marketed products have outpaced sales growth in their respective categories between 2013 and 2018. On average, these products grow 5.6 times faster than conventionally...
