by Annette Franz | Aug 21, 2019 | core values, culture, employee experience, leadership, Uncategorized, values
I write about organizational culture and core values quite often. One of my most recent articles on this topic was about whether or not employees believe in their companies’ core values. In that post, I shared this statistic from Gallup: only 23% of U.S....
by Annette Franz | Jun 20, 2019 | agile, analytics, culture, data, insights
Today I’m pleased to share a guest post by Paul Laughlin. This post originally appeared on Paul’s site on February 21, 2019. The term Agile working is being used within more and more businesses. Although loosely defined, it generally refers to a more...
by Annette Franz | May 29, 2019 | core values, culture, customer experience, employee experience, leadership, mission, purpose, servant leadership, truly human leadership, vision
This is a modified version of a post I originally wrote for CallidusCloud. It appeared on their blog on June 14, 2018. If you want to move beyond cosmetic changes and lip service to real changes in both the employee experience and the customer experience, the first...
by Annette Franz | Mar 28, 2019 | core values, culture, employee experience, leadership, workplace
Image courtesy of Pixabay Do employees believe in the core values? Do they even know their company’s core values? Core values are the fundamental beliefs of an organization; they guide executives and employees in identifying which behaviors and actions are...
by Annette Franz | Mar 20, 2019 | culture, culture change, employee experience, leadership, workplace
Image courtesy of Pixabay Are you aware that there’s also a Culture Perception Gap? I’ve written and spoken many times about the CX Perception Gap (aka Bain’s Delivery Gap), but there’s not much said about the Culture Gap. Until now. PwC...
by Annette Franz | Feb 19, 2019 | action, action plan, change, change management, culture, customer experience, employee experience, execution, leadership
Image courtesy of PixabayIs your customer experience transformation work stuck at good intentions? One of the biggest showstoppers in customer experience transformations today is execution – actually, it’s the lack thereof. You’ve got a ton of data,...
