by Annette Franz | Sep 25, 2019 | customer experience, customer relationships, Forbes
I originally wrote today’s post for Forbes. It appeared on Forbes on March 5, 2019. “Customers are connected.” “Customers are more-informed than ever.” “Customers trust each other more than brands.” “Customers have the...
by Annette Franz | Aug 3, 2017 | customer expectations, customer experience, customer relationships, employee expectations, employee relationships
Image courtesy of PixabayExpectation = frustration?I recently saw an article with an image that included a quote from Antonio Banderas: Expectation is the mother of all frustration.Honestly, this is true in life, in all relationships. Think about it for a second:...
