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Reducing Customer – and Employee – Effort with Automation

Reducing Customer – and Employee – Effort with Automation

I’m excited to be a keynote speaker at CCW Nashville in January. As part of our partnership, I am once again sharing some of the content created by my fellow event speakers and offered on the CCW website. In today’s post, I’m sharing a few tidbits...
Customer-Centric Culture Means Employees First

Customer-Centric Culture Means Employees First

My new book is ultimately about how to develop a customer-centric culture by bringing the customer and her voice into the organization. I was honored to recently join Shep Hyken on his Amazing Business Radio podcast to talk about my book. It was my third time on the...