by Annette Franz | Dec 9, 2020 | customer experience, CX career, CX profession, CX team, CXPA, people skills, skills, Uncategorized
Earlier this year, I wrote an article about CX Teams: Who, What, Where, How Many, and How Much?, answering all the questions that you might have about what a CX team looks like, i.e., the make-up of the team, size of the team, who it reports to, budget responsibility,...
by Annette Franz | May 21, 2020 | career, customer experience, CX career, CX strategy, strategy, Uncategorized
Today I’m pleased to share a long-overdue guest post by Sarah Simon. Throughout my career, I’ve enjoyed the thrill of several transitions between parallel (related, but different) professional camps. In each case, there was some level of misalignment...
by Annette Franz | Jun 14, 2017 | customer experience, CX career, CX profession, CXPA, professional development
Image courtesy of PixabayWhat can I do to advance my career in – or to get started in – the customer experience profession?I’m asked about this on a regular – quite frankly, almost weekly – basis. That’s exciting because I love when...
