by Annette Franz | Mar 18, 2020 | customer experience, CX profession, CX team, Uncategorized
Questions that surface often, especially as the customer experience discipline and profession become more widely “accepted” or established in organizations around the globe are: “What does a customer experience team look like? What roles comprise the...
by Annette Franz | Jul 6, 2018 | analytics, customer experience, CX profession, data
Image courtesy of PixabayI originally wrote today’s post for Logi Analytics. It appeared on their blog on December 14, 2017.Data is just data until you do something with it, right?!That statement has plagued companies for a long time. For a variety of reasons,...
by Annette Franz | Jun 14, 2017 | customer experience, CX career, CX profession, CXPA, professional development
Image courtesy of PixabayWhat can I do to advance my career in – or to get started in – the customer experience profession?I’m asked about this on a regular – quite frankly, almost weekly – basis. That’s exciting because I love when...
