by Annette Franz | Dec 9, 2020 | customer experience, CX career, CX profession, CX team, CXPA, people skills, skills, Uncategorized
Earlier this year, I wrote an article about CX Teams: Who, What, Where, How Many, and How Much?, answering all the questions that you might have about what a CX team looks like, i.e., the make-up of the team, size of the team, who it reports to, budget responsibility,...
by Annette Franz | Mar 18, 2020 | customer experience, CX profession, CX team, Uncategorized
Questions that surface often, especially as the customer experience discipline and profession become more widely “accepted” or established in organizations around the globe are: “What does a customer experience team look like? What roles comprise the...
by Annette Franz | Dec 13, 2018 | customer experience, CX team, hiring, insights, talent, teamwork
Image courtesy of PixabayToday I’m pleased to share a guest post by Liliana Petrova of DoingCXRight that is based on her experience hiring CX teams. This post originally appeared on her site on November 21, 2018.Although customer experience has been around for a...
