by Annette Franz | Dec 9, 2020 | customer experience, CX career, CX profession, CX team, CXPA, people skills, skills, Uncategorized
Earlier this year, I wrote an article about CX Teams: Who, What, Where, How Many, and How Much?, answering all the questions that you might have about what a CX team looks like, i.e., the make-up of the team, size of the team, who it reports to, budget responsibility,...
by Annette Franz | Jan 16, 2019 | CCXP, customer experience, CXPA
Image courtesy of CXPAAre you looking to earn your CCXP this year?I get a lot of questions every week from customer experience professionals who are interested in taking the CCXP exam but aren’t sure how to prepare for it. There’s a website for the exam...
by Annette Franz | Sep 5, 2017 | culture, customer experience, cxchat, CXPA, employee experience, leadership
Will you be joining Sue Duris and me for the first #CXchat of many to come?Sue and I talked about the fact that there hasn’t been a Twitter chat dedicated to customer experience since #cxochat, which ended a couple years ago.Customer experience is such an...
by Annette Franz | Jun 14, 2017 | customer experience, CX career, CX profession, CXPA, professional development
Image courtesy of PixabayWhat can I do to advance my career in – or to get started in – the customer experience profession?I’m asked about this on a regular – quite frankly, almost weekly – basis. That’s exciting because I love when...
by Annette Franz | Dec 14, 2016 | customer experience, CXPA, networking
Image courtesy of PixabayI originally wrote today’s post for the CXPA blog and have modified it slightly since then. Simon Sinek said: A community is a group of people who agree to grow together. I think that describes the customer experience profession, and...
by Annette Franz | Sep 1, 2016 | customer experience, CX Day, CXPA
How will you and your company be celebrating CX Day this year?CX Day is a celebration of customer experience professionals, those folks who work tirelessly to design and deliver a great customer experience to their customers. This day is meant to not only highlight...
