digital platform | CX Journey™

Have You Digitized Your Journey Map?

by Annette Franz | Feb 13, 2019 | customer experience, digital platform, employee experience, journey map, journey mapping

Image courtesy of PixabayDo you know why it’s important to digitize your journey maps?In the past, I’ve written about some of the myths of journey mapping. One of those myths was:Without a digital mapping platform, I can’t even begin to map.You...

Have You Digitized Your Journey Map?

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