by Annette Franz | May 10, 2023 | customer expectations, customer experience, disruption, franchise, Uncategorized
I’ve run across some interesting brands lately, so I decided to start a “limited series” about these brands and what they’re doing differently to create unexpected experiences in their industries. First up is a company that came across my desk...
by Annette Franz | Aug 9, 2016 | culture, customer experience, disruption, employee experience, innovation
Question everything! Last week I wrote about catalytic questioning, a concept derived by Hal Gregersen, a wise man who focuses on innovation, disruption, and questioning the norm in order to wreak havoc on the status quo. I know. Some people say that...
