by Annette Franz | Mar 7, 2018 | employee engagement, employee experience, employee happiness, employee satisfaction
I originally wrote today’s post for HappyOrNot. It appeared on their blog on October 18, 2017. Without employees, you have no customer experience.It all started with a tweet… (to the left)My response was: “That’s a blog post on its own! Too much for...
by Annette Franz | Jul 13, 2017 | employee engagement, employee experience, employee feedback, employee loyalty, employee ownership, employee-centric, employees
Image courtesy of PixabayWhy is it so difficult to understand what employee engagement is all about?I recently saw a note from a reporter with a reputable online publication asking for sources who had used company perks, as well as apps to track rewards and perks in...
by Annette Franz | May 24, 2017 | commitment, customer experience, CX strategy, employee engagement, tools
I originally wrote today’s post for Clicktools. It appeared on their blog on August 29, 2016.Quite simply: without employees, you have no customer experience.The linkage between employee engagement and experience and the customer experience has been proven....
by Annette Franz | May 10, 2017 | culture, employee engagement, employee experience, leadership, management
Image courtesy of PixabayWhat motivates you to go to work every morning?What drives you to do good work every day? What motivates you to want to work for your employer every day? What are the things that your manager and your executives do that encourage you to work...
by Annette Franz | Apr 19, 2016 | customer experience, employee effort, employee engagement, employee experience, ROI
Have you put the spotlight on the employee experience at your company?I’ve written many times about the importance of the employee experience, both on its own with regard to retention and performance and with regard to the impact of the employee experience on...
by Annette Franz | Mar 17, 2016 | customer experience, employee engagement, employee experience
Today I’m pleased to share a guest post by Maansi Sanghi of CloudCherry. Discover the importance of employee engagement and happiness in driving customer delight.Achieving customer delight is paramount to the success of a business. Customer satisfaction is no...
