by Annette Franz | Apr 12, 2023 | culture, customer-centric culture, employee engagement, employee experience, leadership, truly human leadership, Uncategorized, workplace
I recently saw this quote by Bill Marklein: Culture is how employees’ hearts and stomachs feel about Monday morning on Sunday night. I love that. It’s so true. I really believe that, if your company had a strong and healthy culture, the “Sunday...
by Annette Franz | Jan 25, 2023 | culture, employee engagement, employee experience, employee feedback, leadership, Uncategorized
I originally wrote today’s post for Coveo. It appeared on their site on November 9, 2022. Probably one of the hottest topics in business over the last year or so has been the Great Resignation (Reshuffle, Reset, Renegotiation, Rethink, Reimagination, etc.). The...
by Annette Franz | Jan 11, 2023 | employee engagement, employee expectations, employee experience, employee feedback, employee happiness, feedback, leadership, Uncategorized
I originally wrote today’s post for Medallia. It appeared on their site on August 31, 2022. Employee experience is a hot topic right now. Finally, right? The Great Resignation really turned the focus onto employees and on understanding what’s driving them to switch...
by Annette Franz | Jun 29, 2022 | business, employee engagement, employee experience, outcomes, Uncategorized
I originally wrote today’s post for StellaConnect. It appeared on their site on September 20, 2021. This version has been modified to apply to employees, in general; the original post focused on customer service agents. As you know, when the pandemic hit in 2020,...
by Annette Franz | Jun 22, 2022 | employee engagement, employee experience, employee retention, leadership, servant leadership, truly human leadership, Uncategorized
I’ve written many times about the importance of the employee experience, both on its own and in connection with the customer experience. We cannot talk about (and do something about) the employee experience enough these days. It’s a mess. (Consider this:...
by Annette Franz | May 25, 2022 | employee engagement, employee experience, recognition, Uncategorized
I originally wrote today’s post for Stella Connect. It appeared on their site on November 16, 2021. It would be an understatement if I said that 2021 was a challenging year when it comes to employees – remote work, returning to the office, finding jobs, changing...
