by Annette Franz | Jan 29, 2025 | culture, culture change, customer experience, employee engagement, employee experience, leadership, Uncategorized
Have you read Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business yet? No worries, if you haven’t. But it’s a guidebook to designing a culture that puts people front and center in your business. Not only that but...
by Annette Franz | Jan 8, 2025 | employee engagement, employee experience, employee feedback, employee loyalty, employee retention, employee satisfaction, employee understanding, employees, Uncategorized
I originally wrote today’s post for CX Network. It appeared on their site on October 22, 2024. Just like customers with brands, employees have expectations about their interactions and experiences with their employers. Those expectations not only evolve and are...
by Annette Franz | Feb 14, 2024 | culture, employee engagement, employee expectations, employee experience, employee feedback, employee understanding, Uncategorized, voice of employee
If you’ve never attended Medallia’s annual Experience conference, you need to plan to attend next year. Last week, I spent a few days in Vegas at Experience 2024, and between the new product announcements and the celebrity keynotes, the event was packed...
by Annette Franz | Jan 31, 2024 | employee engagement, employee expectations, employee experience, employee feedback, leadership, Uncategorized
Employee experience. Employee engagement. Employee retention. Candidate experience. I’ve written many times about those topics in the past. Your employees should be your top priority, your hottest topic – right now. (Actually, always. Employees should...
by Annette Franz | Aug 30, 2023 | employee engagement, employee expectations, employee experience, offboarding, onboarding, Uncategorized
Last week, in the first article of this two-part series, I wrote about the concept of employee off-boarding, the opposite of employee onboarding. This week’s article will cover who’s responsible for it and if it makes sense to automate it. WHO’S RESPONSIBLE FOR...
by Annette Franz | Aug 23, 2023 | employee engagement, employee expectations, employee experience, offboarding, onboarding, Uncategorized
A few weeks back, I wrote about the importance of employee onboarding. Since then, I’ve also written a couple of articles on customer onboarding and a couple on customer off-boarding. Yes, there’s a pattern here; it’s time to write about employee...
