by Annette Franz | Jun 25, 2025 | culture, employee engagement, employee expectations, employee experience, employee feedback, employee loyalty, employee retention, employee satisfaction, employee understanding, leadership, Uncategorized
Almost 10 years ago, I wrote an article about why employee retention is such a challenge. Things haven’t changed much. At the time, I basically said: How can employers ensure that employees will stay? There are a few ways, but they all fall under one large...
by Annette Franz | Jun 11, 2025 | brand expectations, brand promise, culture, customer expectations, employee expectations, leadership, trust, Uncategorized
A brand promise goes beyond a tagline or a campaign; it’s a pledge, a strategic commitment to customers of what they can consistently and reliably expect from your brand. It defines the value your brand delivers at every touchpoint, from products and services to...
by Annette Franz | Jun 4, 2025 | culture, employee engagement, employee expectations, employee experience, employee feedback, employee understanding, leadership, Uncategorized, voice of employee
Last year I wrote a wildly popular article about Debunking Your Biggest Customer Experience Misconceptions. Since then, as you know, I’ve written a book titled Employee Understanding: A Three-Pillar Framework for Designing a Great Experience and Driving Business...
by Annette Franz | Feb 14, 2024 | culture, employee engagement, employee expectations, employee experience, employee feedback, employee understanding, Uncategorized, voice of employee
If you’ve never attended Medallia’s annual Experience conference, you need to plan to attend next year. Last week, I spent a few days in Vegas at Experience 2024, and between the new product announcements and the celebrity keynotes, the event was packed...
by Annette Franz | Jan 31, 2024 | employee engagement, employee expectations, employee experience, employee feedback, leadership, Uncategorized
Employee experience. Employee engagement. Employee retention. Candidate experience. I’ve written many times about those topics in the past. Your employees should be your top priority, your hottest topic – right now. (Actually, always. Employees should...
by Annette Franz | Aug 30, 2023 | employee engagement, employee expectations, employee experience, offboarding, onboarding, Uncategorized
Last week, in the first article of this two-part series, I wrote about the concept of employee off-boarding, the opposite of employee onboarding. This week’s article will cover who’s responsible for it and if it makes sense to automate it. WHO’S RESPONSIBLE FOR...
