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If You Have Employees, Then You Need An Employee Experience Program

If You Have Employees, Then You Need An Employee Experience Program

I originally wrote today’s post for Medallia. It appeared on their site on August 31, 2022. Employee experience is a hot topic right now. Finally, right? The Great Resignation really turned the focus onto employees and on understanding what’s driving them to switch...
Employee Understanding for a  Better Employee Experience

Employee Understanding for a Better Employee Experience

In last week’s post, I considered whether or not leaders make the connection between the employee experience and the customer experience. I mentioned that… Without employees, who’s going to build the products, sell the products, service the products,...