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It's Time to Focus on Employee Experience

Image courtesy of zzktIf we’re going to make a dent in this thing called “customer experience,” we really need to start with, and focus on, the employees and their experiences.You know the saying, “People buy from people.” It’s not...

Tips to Help You Close the Loop with Your Customers

Your VOC initiative is about to get underway. You’ll be collecting feedback from your customers, partners, employees, vendors, etc. (I’ll collectively refer to them as “customers” for the purpose of this post.) But don’t forget...