by Annette Franz | Apr 1, 2020 | alignment, customer experience, employee experience, employee ownership, Uncategorized
Today I’m pleased to share a guest post by my good friend, Shep Hyken, who needs no introduction! Many people ask me what the secret to happy customers is. The answer? Well, it’s not really a secret, but I’ll tell you anyway. The secret to happy customers is...
by Annette Franz | Nov 6, 2019 | employee engagement, employee expectations, employee experience, employee feedback, employee happiness, employee loyalty, employee ownership, employee productivity, employee relationships, employee retention, employee satisfaction, employee-centric, employees, empower employees, Uncategorized, voice of employee
Today’s post was originally published on Forbes on February 1, 2019. I’ve made some modifications to that original post. It’s starting to happen. I hear it. I see it. Finally. It’s not perfect, but we’re making progress. I’ll take...
by Annette Franz | Jul 13, 2017 | employee engagement, employee experience, employee feedback, employee loyalty, employee ownership, employee-centric, employees
Image courtesy of PixabayWhy is it so difficult to understand what employee engagement is all about?I recently saw a note from a reporter with a reputable online publication asking for sources who had used company perks, as well as apps to track rewards and perks in...
by Annette Franz | Nov 3, 2015 | employee experience, employee ownership, empower employees, leadership
I originally wrote today’s post for Intradiem.It appeared on their blog on May 21, 2015.When we empower employees, does that impact their productivity?Employee empowerment is one of those phrases that often causes people to groan. Is it just another piece of...
by Annette Franz | Jul 17, 2015 | employee engagement, employee experience, employee ownership, employees, leadership, teamwork
Image courtesy of PixabayEmployee passion drives results.That’s the title of a blog post I wrote back in 2012. Without question, that statement still holds true today.When employees have a real sense of pride in their work, when they take ownership in what they...
by Annette Franz | Oct 21, 2014 | buy-in, customer experience, employee experience, employee ownership
Image courtesy of Todd Quakenbush/UnsplashWhat tools can you use to facilitate employee buy-in for your customer experience improvement efforts? A couple weeks ago, I hosted a webinar with ZenDesk on the seven steps to customer experience heaven. A question posed by...
