by Annette Franz | Feb 17, 2021 | automation, customer effort, customer experience, employee effort, employee experience, employee productivity, Uncategorized
Back in late 2015, I wrote an article titled Work Harder or Smarter? in which I offered up some ways to help employees work more efficiently – ultimately, to work smarter. The last item on the list was automation. Fast forward five plus years, and automation is...
by Annette Franz | Jun 10, 2020 | communication, culture, employee experience, employee productivity, feedback, leadership, management, productivity, Uncategorized, workplace
I’m pleased to have co-authored this post with Ben Motteram, aka CXpert. It was previously shared on his site on May 26, 2020. Starting in mid-March this year, in response to the COVID-19 pandemic, many countries around the globe locked down their residents,...
by Annette Franz | Jan 29, 2020 | customer experience, employee experience, employee feedback, employee happiness, employee loyalty, employee productivity, employee satisfaction, employees, process improvement, productivity, Uncategorized
I originally wrote today’s blog post for Intouch Insight. It appeared on their blog on September 5, 2019. In order to truly establish a foothold in – and to then propel – your customer experience transformation, one of most important things that businesses must...
by Annette Franz | Nov 6, 2019 | employee engagement, employee expectations, employee experience, employee feedback, employee happiness, employee loyalty, employee ownership, employee productivity, employee relationships, employee retention, employee satisfaction, employee-centric, employees, empower employees, Uncategorized, voice of employee
Today’s post was originally published on Forbes on February 1, 2019. I’ve made some modifications to that original post. It’s starting to happen. I hear it. I see it. Finally. It’s not perfect, but we’re making progress. I’ll take...
by Annette Franz | Jan 9, 2019 | change, efficiency, employee productivity, execution, productivity
Sleeping (not dead!) horse image courtesy of PixabayI challenge you think about things differently in 2019.What got us here won’t get us there, right?I recently came across The Tribal Wisdom of the Dakota Indians, a 1999 article in the Guardian, that I felt...
by Annette Franz | Jan 15, 2016 | employee effort, employee engagement, employee experience, employee productivity
Image courtesy of Leo ReynoldsA lot of elements comprise the employee experience. Many, ironically, start with the letter E.Last year, I wrote about some of the employee lingo that gets bandied about, often interchangeably – and, sadly, incorrectly so. For...
