by Annette Franz | Oct 15, 2025 | culture, employee engagement, employee experience, employee feedback, employee retention, employee satisfaction, employee understanding, leadership, Uncategorized
“Canary in a coal mine” is an idiom that refers to an early warning signal, a subtle but critical indicator that something is wrong or about to go wrong. The phrase comes from a practice used by coal miners in the early 20th century: they would bring...
by Annette Franz | Aug 27, 2025 | culture, customer experience, employee engagement, employee experience, employee retention, leadership, outcomes, Uncategorized
Many leaders agree that customer experience (CX) is a growth driver. (They do, right?!) But fewer recognize that the secret to CX success doesn’t start with customers; it starts with employees. Employee experience (EX) is the hidden multiplier that turns investing in...
by Annette Franz | Jul 9, 2025 | CEO, commitment, culture, employee engagement, employee experience, employee retention, executives, leadership, Uncategorized
Employee Experience is a business imperative, not an HR project. For too long, employee experience (EX) has been treated as a peripheral concern: an HR project, a culture initiative, or a morale booster. That mindset is not only outdated – it’s expensive. In...
by Annette Franz | Jul 2, 2025 | culture, employee engagement, employee experience, employee retention, employee understanding, human resources, leadership, people-centric, Uncategorized
Despite increasing investment in employee engagement tools, surveys, and HR tech – and more executive pledges to make it a priority – employee experience (EX) remains inconsistent, fragmented, and often misaligned with business outcomes. The root issue?...
by Annette Franz | Jun 25, 2025 | culture, employee engagement, employee expectations, employee experience, employee feedback, employee loyalty, employee retention, employee satisfaction, employee understanding, leadership, Uncategorized
Almost 10 years ago, I wrote an article about why employee retention is such a challenge. Things haven’t changed much. At the time, I basically said: How can employers ensure that employees will stay? There are a few ways, but they all fall under one large...
by Annette Franz | Jan 8, 2025 | employee engagement, employee experience, employee feedback, employee loyalty, employee retention, employee satisfaction, employee understanding, employees, Uncategorized
I originally wrote today’s post for CX Network. It appeared on their site on October 22, 2024. Just like customers with brands, employees have expectations about their interactions and experiences with their employers. Those expectations not only evolve and are...
