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CX in 2022: Employee Experience is the  Biggest Hurdle, and Getting Leadership Commitment is Key

CX in 2022: Employee Experience is the Biggest Hurdle, and Getting Leadership Commitment is Key

I originally wrote today’s post for Momentive.ai. It appeared on their site on January 25, 2022. Customer expectations were already changing before COVID-19, but the pandemic has amplified them and accelerated new expectations.  These changes drove...
What Exactly is Employee Experience?

What Exactly is Employee Experience?

Today’s post was originally published on Forbes on February 1, 2019. I’ve made some modifications to that original post. It’s starting to happen. I hear it. I see it. Finally. It’s not perfect, but we’re making progress. I’ll take...