by Annette Franz | Jun 12, 2012 | customer satisfaction, employee experience, employee satisfaction, human resources, recruiting, talent
Recruiting Message from Pier 1Continuing down the path I’ve been on lately about employees and their importance to the customer experience and to the success of the business, today’s post is about hiring the right people. I’m talking about hiring...
by Annette Franz | May 3, 2012 | culture, employee engagement, employee experience, employee feedback, employee relationships, employee satisfaction, employees, voice of employee
I read an article last week about forcing the issue of employee engagement, as if someone could force that upon an employee. I’m not even going to link to the article, as I wouldn’t share such misinformation. But I am going to blog about it for a...
by Annette Franz | Apr 26, 2012 | culture, employee engagement, employee experience, employee relationships, employee satisfaction, employees, empower employees, undercover executives
Image courtesy of PixabayI’ve been recording episodes of Undercover Boss, and over the weekend I was able to catch up on a few of them. I won’t summarize the episodes like I did in a previous post, but I will touch on a common theme that seemed to thread...
by Annette Franz | Apr 24, 2012 | culture, customer experience, employee engagement, employee experience, employee feedback, employee relationships, employee satisfaction, employees, empower employees, voice of employee
If we’re going to make a dent in this thing called “customer experience,” we really need to start with, and focus on, the employees and their experiences. You know the saying, “People buy from people.” It’s not just a cliche;...
