by Annette Franz | Feb 15, 2023 | customer experience, customer understanding, entrepreneur, market research, startup, Uncategorized, voice of market
Having been in this profession for 30+ years now, I’m often asked to look at new products in the customer experience technology arena (trust me, it runs the gamut) to get my thoughts on the products (and, hopefully, to recommend them to my clients). I...
by Annette Franz | May 4, 2017 | customer experience, customer experience journey, CX strategy, cxjourney, entrepreneur
Today is my Day One.Back in 2011, I started blogging at CX Journey when I was between gigs. I wanted to build my personal brand, and I felt like I had a lot in my head to share with others after (at that time) a 20-year career in this CX space.Those first months of...
