by Annette Franz | Jun 10, 2019 | customer experience, events, speaker experience, speakers, voice of customer
If you’re a speaker, thinking about becoming a speaker, an event organizer, or considering hosting an event in the near future, you’ll definitely want to read this. And even if you’re none of the above, please continue reading. And feel free to...
by Annette Franz | Aug 22, 2018 | customer experience, customer service, events, speakers
Image courtesy of Adam ToporekHow do you deliver a Hero-Class® experience for your customers?It’s a great question, and, fortunately, I know someone who can answer it for us. Adam Toporek, who I’m proud to not only refer to as a customer service expert but...
