by Annette Franz | Feb 19, 2019 | action, action plan, change, change management, culture, customer experience, employee experience, execution, leadership
Image courtesy of PixabayIs your customer experience transformation work stuck at good intentions? One of the biggest showstoppers in customer experience transformations today is execution – actually, it’s the lack thereof. You’ve got a ton of data,...
by Annette Franz | Jan 9, 2019 | change, efficiency, employee productivity, execution, productivity
Sleeping (not dead!) horse image courtesy of PixabayI challenge you think about things differently in 2019.What got us here won’t get us there, right?I recently came across The Tribal Wisdom of the Dakota Indians, a 1999 article in the Guardian, that I felt...
