by Annette Franz | May 10, 2023 | customer expectations, customer experience, disruption, franchise, Uncategorized
I’ve run across some interesting brands lately, so I decided to start a “limited series” about these brands and what they’re doing differently to create unexpected experiences in their industries. First up is a company that came across my desk...
by Annette Franz | Jul 23, 2013 | brand, customer experience, franchise, license, retail
Image courtesy of Pixabay Last Tuesday, I wrote about my love for Starbucks while yearning for a consistent experience from store to store. Today, I drill down a bit into the root cause of these inconsistencies. First a quick update: Despite the many tweets and shares...
