by Annette Franz | Nov 1, 2017 | alignment, culture, culture change, guiding principles, leadership, mission, values, vision
Image courtesy of Pixabay Culture is best defined as “values plus behavior” and is often described as “how employees act when no one is looking.” Culture is such an important part of your business. It’s really the foundation of the...
by Annette Franz | Jul 11, 2017 | brand promise, customer-centric culture, CX vision, employee experience, guiding principles, leadership, purpose, values, vision
Image courtesy of PixabayDo you know the difference? There’s a bit of an alphabet soup going on when we talk about some of the statements that an organization must have in place to get all employees marching to the same beat. You need a mission statement, vision...
by Annette Franz | Sep 20, 2016 | CCO, customer experience, governance, guiding principles, journey map, leadership, silos
Image courtesy of PixabayIs your organization suffering from silo-itis?If you answered that question with a “yes,” you’re absolutely, 110% not alone. Unless your company was intentionally built from the ground up to not function in silos – and...
by Annette Franz | Aug 20, 2015 | culture, employee experience, guiding principles, leadership
Image courtesy of PixabayDoes your company have a clearly defined set of guiding principles?On the heels of the Amazon “exposé,” I thought I’d tackle a slightly different angle of the story. I’m not going to weigh in on what’s happening...
