by Annette Franz | Sep 21, 2012 | collaboration, customer experience, employee experience, habits, product design
Earlier this week, I wrote the first part of this two-part series that covers my take on Dr. Stephen Covey’s 8 Habits and how they can be applied to the customer experience discipline. I covered the first four habits in that post; today I’ll start with...
by Annette Franz | Sep 18, 2012 | customer experience, employee experience, habits
The passing of Dr. Stephen Covey in July was one of those moments that caused a lot of people to reflect on their lives and on how effective they are, both personally and professionally. I was moved to reread his book, The 7 Habits of Highly Effective People....
