by Annette Franz | May 26, 2021 | candidate experience, culture, customer-centric culture, hiring, human resources, Uncategorized
“Hiring for culture fit” is always a hot topic. I love it. I think it’s so important that you get the right people on the bus to ensure you (a) have the culture you desire, (b) deliver the experience customers desire, and (c) see the business results...
by Annette Franz | Dec 13, 2018 | customer experience, CX team, hiring, insights, talent, teamwork
Image courtesy of PixabayToday I’m pleased to share a guest post by Liliana Petrova of DoingCXRight that is based on her experience hiring CX teams. This post originally appeared on her site on November 21, 2018.Although customer experience has been around for a...
