by Annette Franz | May 17, 2023 | customer experience, customer experience lifecycle, customer journey, customer success, journey, journey map, marketing, sales, Uncategorized
This is the first of a two-part series on the various journeys we attribute to different constituents of our businesses. What are they? How do they differ? Why is it important to differentiate? And who needs to be involved and engaged when? That and more can be found...
by Annette Franz | Aug 22, 2017 | customer experience, customer service, cxjourney, journey, journey map
Image courtesy of PixabayI originally wrote today’s post originally for injixo. It appeared on their blog on March 23, 2017. Working in a call center, whether you’re on the phone or on the floor managing operations, means that you’re front and center...
by Annette Franz | Oct 12, 2012 | customer experience, journey, passion, teamwork
Have you been following the story about the incredible space jump that Felix Baumgartner is about to make? It was supposed to happen earlier this week but was delayed until Sunday due to weather conditions (namely, wind). It’s an insane stunt! And the details...
