by Annette Franz | May 3, 2023 | customer experience, employee experience, knowledge, knowledge management, Uncategorized
I originally wrote today’s post for Coveo; this is a slightly modified version of that post. It appeared on their site on February 28, 2023. One of the hot topics of 2023 is the concept or movement known as “right to repair.” It’s not a new concept, though. You own...
by Annette Franz | Mar 29, 2016 | knowledge, listening, quotes, understanding, voice of customer
Image courtesy of PixabayWe have tons of data. But do we understand what it’s telling us, what it means?Knowledge without understanding is useless.You’ve heard me write/say it before: You can’t transform something you don’t understand.Do you...
