by Annette Franz | May 3, 2023 | customer experience, employee experience, knowledge, knowledge management, Uncategorized
I originally wrote today’s post for Coveo; this is a slightly modified version of that post. It appeared on their site on February 28, 2023. One of the hot topics of 2023 is the concept or movement known as “right to repair.” It’s not a new concept, though. You own...
